Frequently Asked Questions (FAQ)
1. What materials are your furniture made of?
Our furniture is primarily crafted from high-quality solid wood, eco-friendly boards, and durable metal fittings to ensure sturdiness and safety. Detailed material information is provided on each product page.
2. How do I measure furniture dimensions and ensure it fits my space?
Each product page includes detailed dimensions. Please measure your space carefully and compare to the listed sizes. We recommend leaving extra room for movement and placement.
3. Do I need to assemble the furniture myself? Is it difficult?
Some furniture requires simple assembly. Clear instruction manuals are included. Most customers find it easy to assemble on their own, but you can contact customer service if you need assistance.
4. Will the product color match the photos exactly?
We strive to keep product colors consistent with photos, but due to display settings and lighting, slight color variations may occur.
5. How do you ensure the furniture is safe during shipping?
We use professional packaging materials and trusted logistics partners to protect your furniture from damage during transit.
6. How long will it take to receive my order?
Order processing usually takes 1-3 business days, with shipping times of 5-7 business days depending on your location.
7. What should I do if the furniture arrives damaged or with missing parts?
Contact customer service within 24 hours of receipt with photos and order details. We will arrange a replacement or compensation.
8. How should I maintain and care for my furniture?
Wipe regularly with a clean, soft cloth and avoid direct sunlight and humidity. Specific care instructions are provided in product details.
9. Do you offer custom furniture?
Currently, we do not offer customization services, but plan to provide personalized options in the future.
10. Can I change or cancel my order after placing it?
Please contact us as soon as possible. If the order has not yet been processed, we can assist with changes or cancellations.
11. Do you ship internationally?
At this time, we only ship within the United States. We plan to expand to other regions later.
12. Are there any warranties on your furniture?
Yes, we offer warranties on manufacturing defects. Warranty terms vary by product and are detailed on the product page.
13. How do I track my order?
Once shipped, you will receive a tracking number via email to monitor your shipment.
14. Can I return a product if I don’t like it?
Yes, returns are accepted within 30 days of delivery, provided the item is in original condition and packaging.
15. Who pays for return shipping?
If the return is due to a product defect or error, we cover the return shipping. For other reasons, customers are responsible for return shipping costs.
16. Do you provide furniture assembly services?
Assembly services are available for certain products, either free or for an additional fee. Check the product page for details.
17. Are your materials eco-friendly?
Yes, we prioritize sustainable materials and environmentally responsible manufacturing processes.
18. Can I get a sample of the material or color before buying?
Currently, we do not offer samples but we provide detailed photos and descriptions to help you decide.
19. What payment methods do you accept?
We accept PayPal and major credit/debit cards for secure transactions.
20. How do I contact customer service?
You can reach us via email at [email protected] or call +1 (415) 555-0163 during business hours.